Our philosophy is simple. At M3, it's all about you.
Our customer service philosophy is based on our allegiance to our clients. That’s our core in a nutshell. We wouldn’t exist without our clients, and we reciprocate with impeccable service and support.
But how does that impact your business? Simple. These are the values you can expect to be treated with, every time:
How do your intrinsic values reflect in our IT service team?
- Competence—we are relentlessly driven to be the best at what we do
- Prompt Response—we know what it’s like to have information systems down and we’ll respond to you within 30 minutes
- Clear language and open communications with the M3 team—no IT jargon intended to obfuscate issues
- Fully transparent services and billing—no surprises, ever
We Have a Team of Dedicated Professionals Supporting Your Business-Critical Information Systems 24/7.
Our team of engineers, architects, help-desk, operations, and administrative personnel are the best-of-the-best. We view all tasks as business-critical in the IT world—and weak links are unacceptable. M3 is built on a foundation of sustainable, continuous investment in our team, our capabilities, our operations, and our expertise—for the benefit of our clients.
We have great benefits, great hours, and great people.
We invest in ongoing training to constantly up our game. We work hard to maintain a healthy work/life balance. This is why we don’t just attract the best people, we keep them. That stability translates to a first-class experience for you, our clients. Want to join the M3 Team? We are always looking for new talent to make our company even better.
That's IT done differently.
“To be successful, you have to have your heart in your business, and your business in your heart.”
- Sir Thomas Watson
M3 Networks Has Heart
There’s a world outside of IT that we all live in, and we believe that every one of us has a unique contribution to make.
At M3, we believe in the importance of giving back, both to our employees and the community. We give 10% of the company profits to local charities. These organizations add huge value to our communities by providing much needed services for people dealing with addiction and mental health issues. In addition, our team believes in service above self. This translates into community service, and customer service.